FAQ

What is iMartNepal ?

Imart is an eCommerce business established under Nepal Government Act and rules for international business located in Balkhu Kumari Club -182, Kathmandu, Nepal.

What services do we offer ?

We provide Extensive range of Nepalese Handmade Crafts to buy online.

Who will bear shipping cost?

The shipping cost should be paid by customer.

Will iMartNepal refund, in-case we didn’t like the product?

Yes, iMartNepal has 100% refund facility in case if you didn’t like the product. For contact, please go through email address or dial direct number from contact page.

What if I get defected or damaged products?

If defect or damage happens during transportation or other carrier, iMartNepal will not bear such cost, but in case if the product was damage during manufacturing process then Imart will take full responsibility of those products by providing exchange facility.

What are the payment methods available?

 At the moment, we only accept Direct bank transfer, Credit/Debit cards, Cash on delivery and Paypal payments.

What are the steps for buying any products in imart Nepal?

When the product is added to the cart, choose ‘Proceed to checkout’ then fill the necessary information in the Billing Details and Select the desired payment method next enter Place Order

What is the delivery time taken for the products to be delivered from imart Nepal?

We deliver the goods within the interval of 10-15 days. However, our official timeline is 4 weeks from the purchase of delivery.

What happens if there’s been a delivery mishap to my order? (Damaged or lost in delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your Delivery Order. We’ll resend the order to you at no cost, subject to availability.

How can I change my shipping address?

When you are checking out your order, fill the necessary information in the billing details. Moreover for shipping to a different address, tick the box and fill the relevant details.

Can I pay using paypal account?

While checking out your order, you will be redirected to the Paypal website. Be sure to fill in correct details for fast & hassle-free payment processing. After a successful Paypal payment, a payment advice will be automatically generated for your order.

Would I get any complementary on the products?

Yes, we provide Nepali Dhaka Topi (headgear made of dhaka cloth), decorative or jewellery beads, Key-chain, etc on the purchase of every product.

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